Back Working With Us In this section you will find information aimed at charity fund providers and those working with people in financial need. Back About Us Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help — online, by phone and face to face through our partner organisations. Claiming Benefits - How long does it take to process a claim? What are benefits?
Checking benefit entitlement 3. How to claim 4. How long does it take to process a claim? Payment Exception Service 6. Challenges and complaints 7. Change in circumstances. Previous How to claim. Next Payment Exception Service. Once your claim is assessed, any difference between your Housing Benefit entitlement and the amount of Housing Benefit paid on account will either be refunded or reclaimed from you. In some cases, the council may tell you that your claim has been dropped, cancelled or made defective.
If they tell you that your claim has been dropped, you should complain and demand a decision. If the decision is then negative, you can take steps to challenge it. See all advice topics. If you have a housing problem, call our expert housing advice helpline If you have a non-urgent problem and would like to speak to an adviser email us.
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales.
It should not be regarded or relied upon as a complete or authoritative statement of the law. This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
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Waiting for a Housing Benefit claim to be processed. The council have asked me to provide more information — do I have to? How long will I have to wait for a decision? Can I stop paying my rent? The council say they have lost my form and my documents — what can I do? Can I get a payment before my claim is processed? The costs of these items are deducted from the rent payable before housing benefit is calculated. A person who receives income support could be entitled to their full eligible rent.
A person not on income support but on a low income will receive only part of the eligible rent. Housing benefit is always paid on a four-week cycle. If a calendar monthly rent is charged, the appropriate weekly rent will be calculated and then paid on the usual four-week cycle. Housing benefit is paid every four weeks, in most cases four weeks in arrears. Housing benefit is paid to the tenant in most cases. Payment is usually made by BACS directly into their bank account.
If the housing benefit is paid to you as the landlord you will also receive a schedule showing which tenants' housing benefit are included in the cheque and how much benefit is in respect of each tenant. All benefit claims are reviewed periodically. Benefit will continue as long as there is entitlement and providing the all claim review forms are returned on time.
Housing benefit is only paid while a tenant lives in the property. Entitlement to benefit ends as soon as a tenant leaves the property. This condition also applies if a tenant dies, as entitlement ends on date of death. If a tenant moves out or dies and you have been paid housing benefit beyond your tenant's change of address or death, then you will have been overpaid.
You will have to repay this money. There may be times when the Housing Benefit Office finds out a tenant has left before you do. Housing benefit will still end on the date the tenant is known to have left - any further rent due is a matter for you to pursue with your tenant.
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