You won't receive a refund if registration procedures weren't followed or if you didn't present the required ID at the test center. If payment was made with a personal check, please allow 8 weeks for processing. If you paid with a voucher, but haven't registered yet, contact the organization where you purchased the voucher. If you have a test appointment already, regular refund policies apply.
Refunds are available for registration only. They aren't available for other services. Examples of actions that can result in cancelled scores include misrepresenting one's identity, attempting to communicate with other test-takers, tampering with test center computers, behaving in a disruptive fashion, leaving the test room without permission, or possessing unauthorized items while taking the test.
In rare cases, ETS may cancel all scores associated with an individual TOEFL administration if there is strong evidence that the integrity of the test has been compromised. If this happens, test-takers who have committed no violations will be reimbursed for their expenses. While checking out of the test center, students will be asked if they wish to cancel their scores, and this is their only opportunity to do so.
TOEFL scores may not be cancelled after leaving the test center. As with score cancellation, students must decide on reinstatement without knowledge of their performance on the test. Test-takers must decide whether or not to cancel their scores before they know what those scores are.
Furthermore, they can choose not to report substandard scores to universities or other agencies. Fraudulent or unethical testing behavior will not be tolerated. ETS may use statistical evaluation or other professional evaluation methods as evidence that a test taker did not complete the test or part of the test independently or that pre-knowledge of test questions or answers occurred.
If your scores are placed on hold, you will not be able to send score reports to any institution or agency until the investigation is complete and the scores are released. If any of ETS's investigative methods result in a test taker's scores being canceled, or if unethical behavior is identified on or after test day, ETS may also share its concerns with score recipients selected by the test taker, so that the information can be considered in the institution's or agency's decision-making process.
ETS will send a copy of your cancellation letter to any institution or agency that has received your scores. ETS reserves the right to take any and all action — including but not limited to banning you from future testing or holding or cancelling your scores — for failure to comply with test administration regulations, the test proctor's or the test center administrator's instructions.
If your scores are canceled, they will not be reported and your test fee will not be refunded. ETS is monitoring reuse of devices and testing locations for unauthorized purposes. Select a language. Investigating Fraudulent or Unethical Testing Behavior Fraudulent or unethical testing behavior will not be tolerated. Removing or attempting to remove or transmit any test content, scratch paper or notes relating to the test.
Referring to, looking through or working on any test or test section when not authorized to do so, or working after time has been called. Failing to provide valid, acceptable identification.
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